Shipping & Returns

Shipping Policy

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Refund Policy

If there is an issue with your order, we won’t leave you hanging! If something has gone wrong, or your item wasn’t as you were expecting - we will do everything we can to make it right. You are welcome to reach out via the form below so we can find a solution together.

Liability

We do not take liability for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products within the care of customers.

All product descriptions are clear and concise. It is not our duty to compensate customers who do not read the information provided within before purchase. 

Return Policy

We are confident that you will love your new artwork and are committed to offering the highest quality fine art products for you to enjoy! Below are our policies on returns for each product. We honour a 30 day return policy on eligible products.

To be eligible for a return, your item must be in the same condition that you received it.

Fine Art Prints (eligibility varies): Prints are very delicate (one could say extremely). Our quality control and sanitary standards are quite strict and most cannot be re-sold upon return. Only if the prints are unhandled and in their original packaging, will they be eligible for return. If returned prints are deemed unfit upon inspection for any reason, we reserve the right to deny a refund.

Originals (not eligible): All original purchases are final; as they come with a special, personalised gift just for you and Tahlia personally pays a generous amount to ship them directly to your door via courier.

Tapestries (eligible): Woven tapestries are eligible and must be returned in an unused condition. If returned tapestries are deemed unfit upon inspection, we reserve the right to deny a refund.

Metal Prints (not eligible): All metal print purchases are made to order by our partners in Melbourne. These are made just for you and are not warehoused! For this reason, all sales of aluminium prints are final.

We do not offer returns, refunds or exchanges for change of mind purchases

Send A Letter To The Studio

Please note that this form is only for current collectors who have had an issue with their order. For general enquiries, please visit the contact page

 

 

 

 

Name *

 First Name

 Last Name

Order Number *

Email *

Message *